We are excited to announce the launch of our new support portal! Our new portal enables us to design better support experiences to help clients find the information they need.
How do I submit a support request or view existing requests?
To access the new support portal, please click "Sign In" at the top right. If this is your first time accessing cesupport.finalsite.com, please use the Forgot/Reset Password option. If you do not have an account already created, please reach out to the administrator at your organization.
From there, you will be able to browse our resources and submit a support ticket if you need further assistance.
How can I view release notes or past support bulletins?
After logging in, click on the category or product that you'd like to view. From there, you should see clickable links to release notes and past support bulletins.
Where are my historical cases from Behind the Blackboard?
All historical cases are being migrated to this portal. After logging in, click the My Requests link from your profile to view your current and historical cases. If you use other Anthology/Blackboard products, such as Learn, you can continue to use Behind the Blackboard for support with those products.
How can I check the status of my website or communication products?
You can visit status.finalsite.com to find components for WCM, Connect, Mass Notifications, and Reach. Be sure to subscribe for email or SMS alerts.
What do I do if I can't find a current or existing support case?
Please log in and submit a ticket to our team so that we can investigate. If you are unable to log in to your account, please email us at email@example.com.
We hope that our new support portal will help make your experience with our products and services even better. Thank you for choosing us as your provider, and please do not hesitate to reach out if you have any questions or concerns.
The Finalsite Team