On-screen alerts display a prominent message across every page of your website — create them directly in WCM (Site Manager > Tools > On-Screen Alerts) or from Community Engagement — they expire at midnight of the day posted.
💡Quick answers
- What are on-screen alerts? Messages that appear on every page of a website to ensure visitors notice urgent information — they automatically expire at midnight of the posting day.
- How do I create an alert in WCM? Go to Site Manager > Tools > On-Screen Alerts > Create Alert, type the message, select the target sites and display duration, and click Save & Display.
- How do I create an alert from Community Engagement? In Mass Notifications, create a message, select Alert as the delivery method, choose sites, type the message, and send.
- How do I cancel an active alert? In Site Manager under On-Screen Alerts, find the alert and select More > Expire Now — or cancel from Community Engagement via Reports > Message Tracking.
Create on-screen alerts in WCM
- From Site Manager select the site you want to put the alert on.
- Select Tools and On-Screen Alerts.
- Select Create Alert.
- Type an alert name. This makes it easier to find and edit later, if you need to.
- Type and format your message.
- Select what sites you want the alert to appear on.
- Select how long you want the alert to display.
- Select Save & Display.
Create on-screen alerts with Community Engagement
If you have the Community Engagement solution, you can use it to add on-screen alerts to your site.
- Go to messages in Mass Notifications.
- From Site Manager select Create Message in the Universal Navigation bar.
- From the Community Engagement site or mobile app, select Create Message.
- Select Alert as your delivery method.
* Don't just post an on-screen alert. Select more than one delivery method and reach more of your community.
- Select Sites and choose the sites you want the alert to appear on.
- Type and format your message.
- Type a subject for the alert. This makes it easier to find and cancel later, if you need to.
- Select a Start Time.
- Select Send.
Edit, extend and cancel alerts
- Edit and extend alerts: From Site Manager find the site with the alert. Select Tools and On-Screen Alerts. Find the alert and select it. Edit the message, the duration time, or select Expire Now.
- Cancel alerts
- From Site Manager find the site with the alert. Select Tools and On-Screen Alerts. Find the alert and select More. Select Expire Now.
- From Community Engagement select Reports and Message Tracking.