COPE lets you write a single message and simultaneously deliver it by phone, email, text, push notification, social media, website, and RSS — available channels depend on your district's subscriptions.
💡Quick answers
- What is COPE? "Create Once, Publish Everywhere" — write one message and publish it across all your subscribed delivery channels at the same time.
- What channels are available? Phone, email, text/SMS, push notifications, social media (Facebook/Twitter), website headlines/alerts, and RSS — availability depends on your product subscriptions.
- What subscriptions unlock all COPE channels? Mass Notifications covers phone/email/text/RSS; Mobile Communications App adds push notifications; Social Media Manager adds social posts; WCM adds website and on-screen alerts.
What's available to me?
What your district and school subscribes to determines what is available in your Send Message interface.
If you subscribe to all the products available in the Community Engagement solution — Mass Notifications, Mobile Communications app, Social Media Manager, and Web Community Manager — you can access any of the features.
My district and school subscriptions
The following table describes the icons available in the Send Message interface depending our your subscriptions. Your district or school may have any combination of these icons depending on the Community Engagement solution products you use.
| Icon | Available when | Details |
|---|---|---|
|
Phone |
Your district/school subscribes to Mass Notifications. | Your district and school can contact the community via phone calls. |
|
|
Your district/school subscribes to Mass Notifications. | Your district and school can contact the community via emails. |
|
Text/SMS |
Your district/school subscribes to Mass Notifications. | Your district and school can contact the community via text messages. |
|
Push Notification |
Your district/school subscribes to Mobile Communication app. | Your district and school can send push notifications via the mobile app. Your community will receive the notification on their app. |
|
Social Media |
Your district/school subscribes to Mass Notifications, Mobile Communications app, or Social Media Manager. | Your district and school can post the same message on any available Facebook or Twitter accounts. You can link the social media accounts in Settings > Social Media. |
|
Website |
Your district/school subscribes to Web Community Manager. | Your district and school can contact the community via the website under the Announcements or Headlines & Features areas. When you subscribe to Web Community Manager, your district and school will have access to the Universal Navigation Bar to move between the website management and communication management tools. |
|
Alerts |
Your district/school subscribes to Web Community Manager. | Your district and school can add an On-Screen Alert pop-up message on the website. When you subscribe to Web Community Manager, your district and school will have access to the Universal Navigation Bar to move between the website management and communication management tools. |
|
RSS |
Your district/school subscribes to Mass Notifications. | Your district and school can send messages via their RSS news feed. You can set up the news feed in Settings > Organization Config> Delivery Options. |