You can cancel a scheduled message up to 5 minutes before its delivery time from the Message Tracking report in Communications HQ.
💡Quick answers
- Can I cancel a message that is already sending? No — only messages scheduled to send at least 5 minutes in the future can be cancelled.
- How do I cancel a scheduled message? Go to Messages > Message Tracking, generate a report, select the message, choose Cancel, and confirm.
Cancel a message
- From the Communications HQ interface menu, select Messages > Message Tracking.
- Select the criteria to include the message you want to cancel in the Message Tracking report.
- Select Generate Report.
- Select the message you want to cancel.
- Select Cancel.
- Select OK on the warning message.