The Outbox in Communications HQ (Messages > Outbox) shows all active, pending, and expired messages — check delivery status, view send times, and start queued messages immediately from the Message Tracking report.
💡Quick answers
- What does the Outbox show? All active, pending, and expired sent messages — including scheduled send time and current delivery status for each.
- How do I view more details on a message? Select the message name to open the Message Tracking report for a full delivery breakdown.
- Can I send a queued message immediately? Yes — open the message in Message Tracking and select Start Now to bypass the scheduled time and send immediately.
Review the status of messages.
You can view any active, pending, or expired messages that have been sent through the Outbox. You can view the time the message will be or has been sent, and the current status.
Review the outbox
- From the Communications HQ interface menu, select Messages > Outbox.
- View more information on each message by either selecting the name, or by selecting Message Tracking report.
* f you need to immediately start sending a message that is in the queue, select the Message name and on the Message Tracking report, select Start Now to send the message.