App stores don't allow schools to delete or filter mobile app reviews, but Finalsite Support can submit a removal request to Apple or Google on your behalf.
💡Quick answers
- Can my school remove a negative app review? Not directly — but you can ask Finalsite Support to submit a removal request to Apple or Google.
- Can I respond to reviews on Google Play? Yes, Google allows developers to respond to reviews. Apple does not allow responses at all.
- What should I do about an inappropriate review? Contact Finalsite Support, who can escalate a removal request to the relevant app store.
About App Store (including ITunes, Google, and Apple) Reviews
App stores do not remove or filter inappropriate reviews about any app, and there is no way for your district/school administrators to delete or filter app reviews. However, you can submit a request to Support/App Team and they can forward it to Apple or Google for removal.
The store reserves the right to remove the review or not after reviewing the developer request. Additionally, Google allows developers to respond to a review if there is a question or incorrect information posted. Apple on the other hand does not allow response at all.