Improve Email Delivery

Authorize support to send email on behalf of your school district personnel.

When support sends email messages on behalf of your personnel, the messages are designed to appear to come directly from your organization, even though they originate from our service centers. Authorization helps stop messages being rejected or flagged as spam by the email services used by your organization, parents, and students.

SPF, DKIM, and DMARC are used to let email service providers know that you have authorized Finalsite to send email on behalf of your school district personnel.

• Sender Policy Framework (SPF): An email verification system. Domain owners can identify the mail servers they use to send mail. This means that forged emails are more likely to get caught by spam filters, while legitimate emails are more likely to get through.
• DomainKeys Identified Mail (DKIM): A form of email authentication. It adds an encrypted signature to your email messages, proving that the messages came from a trusted source and have not been modified while in transit.
• Domain-based Message Authentication, Reporting & Conformance (DMARC): An email validation system. It allows you to create policies for blocking any fraudulent activity that appears to come from the domain. To pass DMARC, a message must pass authentication and alignment with SPF and/or DKIM.

IP Whitelisting

Email servers may need to be configured to accept email messages that are addressed from within your domain but originate from Finalsite's email servers. Some email servers will use the SPF record to allow these messages. Other email servers may require that the IP addresses for Finalsite's email servers be manually whitelisted. Consult your network administrator to determine if your email servers require configuration changes.

These are the IP addresses Finalsite uses to send email:

• • 69.196.242.0/24
  • 192.230.230.0/24

 Verify email authentication set up

Verify the email authentication protocols are set up on your DNS properly.

1. From the Communications HQ interface menu, select Settings.
2. Select Global Settings.
3. Select Click here to improve your email delivery.
4. Provide your school district's email domain. For example, if you use "support@myschool.edu", type "myschool.edu".
   
5. Select Verify.
   

When you see congratulation messages verifying records for SPF, DKIM, and DMARC, the verification is complete and everything is properly set up on your DNS. If you don't see congratulation messages for each one, have your network administrator set up the email authentication protocols on your DNS. 

Your network administrator may need to set up the email authentication protocols on your DNS. If you aren't sure if this has been done, you can verify set up from Global Settings.

1. From the Communications HQ interface menu, select Settings.
2. Select Global Settings.
3. Select Click here to improve your email delivery.
4. Select Click here for instructions on how to set up SPF, DKIM, DMARC, and IP whitelisting.
5. Follow the instructions on the screen.