Configure automated message monitoring in Settings > Global Settings > Automated Message Monitoring to receive email alerts when the number of automated messages — like attendance or grade notifications — falls below the expected threshold.
💡Quick answers
- What does Automated Message Monitoring do? Sends an email notification when automated messages (attendance, grades, etc.) send at a lower volume than expected — helping you catch data or processing issues early.
- How do I set up a trigger? Select the Monitoring link for the automated message, set the Monitor Time, define a threshold message count, select days, add monitor emails, and click Done.
- What's an example use case? If attendance calls normally number 100+ by 8 AM, set a trigger to alert you if fewer than 100 are sent — indicating a possible upload or automation issue.
Set triggers to notify you of possible issues.
District administrators can configure notifications to help manage automated message triggers with the Monitor Configuration page. Automated messages can be sent in cases of attendance issues or grade levels, based on the files uploaded to the system. When the number of automated messages sent isn't as expected, you can send yourself a notification to investigate any issues.
Set the message triggers
- From the Communications HQ interface menu, select Settings > Global Settings.
- Select Automated Message Monitoring.
On the Automated Message Monitoring page, you can add triggers for when automatic messages are sent out late.
- Add when to be notified for late automated messages:
- Select the Monitoring link for any file you want to track.
- Type the Monitor Time for the notification to be sent if the file has not been received.
For example, if you normally receive the student user accounts by 4:00 AM, you can set a notification to contact you by 5:00 AM if the file has not been received.
- Select the Days of the Week the file should be received.
- Select the trigger Number of messages that if below will send an email to warn those monitoring the content.
- Type the Monitor Emails for those individuals to be contacted if files are not received by the time.
- Select Done when finished.
- Select the Monitoring link for any file you want to track.