Apple requires all App Store accounts to complete a Digital Services Act trader agreement — Finalsite confirms it must be answered as 'IS a Trader Provider Account,' and the information only appears in the listing for EU users.
💡Quick answers
- Do I need to complete this agreement? Yes — Apple requires it for all accounts. Finalsite's legal team confirms you should answer that the account IS a Trader Provider Account.
- Will this affect my app listing for US users? No — the information only appears when the downloader is in the EU; Finalsite defaults the app to US and Canada only.
- How do I complete the agreement? Log in to App Store Connect, go to Business > Account Name, click the DSA compliance link, enter a phone and email, and verify with the 2FA codes Apple sends.
- What if I'm asked to upload identification documents? Upload an official document showing your organization name (tax exempt certificate or business license). Contact appstoremaintenance@finalsite.com for help.
In this Article
Important information to know
- The information used to complete this Agreement will only appear on the Apple Listing if the user downloading the App is located in the EU.
- By default, Finalsite selects the App to only appear in the US and Canada.
- The information used will not appear on the listing for Districts in the US.
- We are simply complying with Apple policies even though it only pertains to countries within the EU.
Complete the Agreement
- Login to App Store Connect.
- Click Business and select the Account Name on the next screen.
- The Agreement will be located in one of two spots:
- Banner at the top: Click the blue link Complete Compliance Requirements.
- Compliance Section: Click the blue link Digital Services Agreement.
- Put in a contact Phone Number and Email Address.
- Be prepared to receive a 2-Factor Authentication code in the next step with the same Phone Number and Email Address.
- Apple will send a code to the Email and then the Phone Number. Paste these in as you receive the codes.
- A popup will appear saying, Confirm Contact Information, click Confirm to complete the process.
Important Note
You may receive a popup that requests additional "Identification Documents" to be uploaded. If you see this popup, please follow the next steps. You will need to upload a document that verifies your organization to complete this process.
Complete the additional steps
- Select English as the language and click Next.
- Upload one of the following documents into the Upload Documents field:
- Anything official that shows the Organization Name
- Tax Exempt Certificate that contains Business Name and Address
- Business License
- Click Next
- You have completed the additional steps.
Need Help?
If you have any questions with filling out this new Agreement, please contact the Mobile App Team (appstoremaintenance@finalsite.com).