This is a Help for Families article, helping parents, guardians, and students as they are learning to communicate via the Mass Notifications platform.
Mass Notifications SMS messages arrive from short code 97178 (outreach), 53291 (emergencies), or a 10-digit local number — text opt-in or opt-out keywords to manage your subscriptions at any time.
💡Quick answers
- What numbers will Mass Notifications SMS come from? Outreach: short code 97178 or an assigned 10DLC number; Emergencies: short code 53291; Tipline: 54968.
- How do I opt in to SMS messages? Text START, GO, SUBSCRIBE, RESUME, JOIN, or UNBLOCK to your school's outreach number.
- How do I opt out? Text STOP, UNSUBSCRIBE, CANCEL, QUIT, or BLOCK to the same number.
- How do I get help with SMS issues? Text HELP to 97178 (outreach) or 53291 (emergencies), or call 877-909-2581.
Understand your message code
SMS messages sent from your district or school may come from the following codes
-
Outreach messages:
An assigned 10-digit long code (10DLC)
OR
An assigned short-code 97178
-
Emergency messages:
An assigned short-code 53291
Opt-in to SMS messages
Text the following keywords to opt-in:
- START
- GO
- SUBSCRIBE
- RESUME
- JOIN
- UNBLOCK
You’ll receive a confirmation message once subscribed. Message and data rates may apply.
Opt-out from SMS messages
Text the following keywords to opt-out:
- STOP
- UNSUBSCRIBE
- CANCEL
- QUIT
- BLOCK
You’ll receive a confirmation message once unsubscribed.
Need Help?
Text HELP to 97178 for support with Outreach messages or 53291 for support with Emergency messages. You can also call 877-909-2581 for assistance.
This is a no-reply number. For more information, please contact your school or district. Msg & data rates may apply.