Finalsite's Community Engagement support is available by email, phone, and the CE Support Portal — use the portal to create and track tickets, access attachments, and search the knowledge base across all CE communication products.
💡Quick answers
- How do I reach CE support? By product: Mass Notifications — mnsupport@finalsite.com / 1-800-829-8107; MXRE — mxresupport@finalsite.com / 1-814-619-0359; Connect — connectsupport@finalsite.com / 1-866-360-2155; Website or Messages — help@finalsite.com / 1-844-322-8109.
- What does the support portal offer? Ticket creation and history, attachment access, article subscriptions, and phone support resources — sign in at cesupport.finalsite.com/hc.
- How do I get a portal account? Ask your district administrator to request one; first-time users may also need to click "Reset your password" on the portal sign-in page.
- Who is my Client Success Manager? Email clientsuccess@finalsite.com if you don't know your CSM — they handle new features, upgrades, and long-term planning.
In this Article
- Access the support portal
- How to sign in
- Browse or search the Knowledge Base
- View status page
- Reach your Client Success Manager (CSM)
| Product | Email Address | Phone Number |
|---|---|---|
| Finalsite Website Support | help@finalsite.com | 1-844-322-8109 |
| Messages/Messages XR | help@finalsite.com | 1-844-322-8109 |
| Messages XR Enterprise | mxresupport@finalsite.com | 1-814-619-0359 |
| Mass Notifications | mnsupport@finalsite.com | 1-800-829-8107 |
| Connect | connectsupport@finalsite.com | 1-866-360-2155 |
| MCA Mobile App |
mnsupport@finalsite.com mxresupport@finalsite.com |
1-800-829-8107 (MN) 1-814-619-0359 (MXRE) |
Access the support portal
While you can always email support using the email addresses above, using the Community Education Support Portal allows you to manage ticket history and access attachments. Navigate to the portal by going to https://cesupport.finalsite.com/hc/en-us and clicking the Sign In button in the top right corner.
You must be signed in to access the following:
New and existing requests: Create new tickets or track the status of current ones.
Attachments: View or download files attached to your support cases.
Subscriptions: Follow specific articles, categories, or sections to receive update notifications.
Phone support: Access dedicated phone support resources.
How to sign in
-
Navigate to cesupport.finalsite.com/hc and click the Sign In link at the top of the page.
First-time users: If this is your first time accessing the portal, you may need to click Reset your password to establish your credentials.
New to support: If you have never contacted Finalsite Support before, please reach out to your district or organization administrator and ask them to request an account for you.
⚠️ Important Note
Admin Approval Required: Access to the portal and ticket management requires verification. Once approved, you will have full access to manage your support history.
Browse or search the Knowledge Base
Our Knowledge Base https://cesupport.finalsite.com/hc/en-us provides 24/7 access to hundreds of help articles. You can search for instant support on common tasks, troubleshooting steps, and "how-to" guides for all of our communication products.
View status page
We recommend subscribing to our Status Page to monitor system performance and stay informed of any service incidents. Sign up for text or email alerts to receive immediate updates if a platform experiences a disruption.
Reach your Client Success Manager (CSM)
Your Client Success Manager (CSM) is your primary partner for long-term goals and ensuring you have the right tools for success. If you are interested in exploring new features or upgrading your current services, they are ready to guide you.
Don’t know who your CSM is? Simply email clientsuccess@finalsite.com, and a member of our team will connect you with your assigned representative.