Log in to Finalsite Connect at finalsiteconnect.com with your assigned username and password — MFA is required and sends a one-time passcode (OTP) to your email from noreply@auth.platform.finalsite.com.
💡Quick answers
- How do I log in to Connect? Go to finalsiteconnect.com, enter your username and password, then retrieve and enter the 6-digit OTP emailed to you.
- Where does my MFA code come from? It's emailed from noreply@auth.platform.finalsite.com — add this to your safe senders list to prevent delays or spam filtering.
- What if my OTP doesn't arrive? Wait 60 seconds, check Spam/Junk/Promotions, verify it hasn't expired (valid 15 minutes), then click Resend — or ask your IT department to whitelist the sender address.
- How do I reset a forgotten password? Click Forgot Password on the login screen — a reset link and username recovery email will be sent to your account email.
In this Article
- Step 1: Navigate to your login URL + enter credentials
- Step 2: Use multi-factor authentication (MFA)
- Log in and enroll with MFA (first login)
- Critical: Ensuring delivery of your security codes
- Use MFA on a daily basis (subsequent logins)
- Step 3: Access your dashboard
- Step 4: Manage any login issues
- Reset or change your password
- Troubleshoot login errors
- Important Note: Can't access your inbox?
- Step 5: Go send a message!
- FAQs
Connect app discontinued
The mobile app for Connect has been discontinued, but you can still access Connect on your web or mobile browser at finalsiteconnect.com.
Messages XR Enterprise is our newest communications solution. It provides a modern, feature-rich platform, including a companion sender app. Reach out to your Client Success Manager or email clientsuccess@finalsite.com to learn more.
Step 1: Navigate to your login URL + enter credentials
Navigate to finalsiteconnect.com where you can input your credentials. You may want to bookmark this page for easy access in the future.
Input your assigned username and password into the designated fields.
⚠️ Important Note
These credentials are managed within the Connect platform and are separate from your standard school computer login unless your school has specified otherwise.
Step 2: Use multi-factor authentication (MFA)
Multi-factor authentication (MFA) provides an extra layer of security beyond just a username and password. This process ensures that only the authorized user can access the account, even if their password is compromised.
Here are the typical steps a user goes through when enrolling in and using MFA (often prompted during initial sign-in or via their Identity Provider):
Log in and enroll with MFA (first login)
To better protect student and staff data, Connect now requires a One-Time Passcode (OTP). This is a one-time process to link a second verification method to your account.
- Enter primary credentials: Input your Username and password.
- Retrieve your code: Check your email for the one-time passcode (OTP).
⚠️ Critical: Ensuring delivery of your security codes
To protect your account and ensure a seamless login experience, you must be able to receive automated security emails from our system.
- Enter primary credentials: Input your Username and password.
- Retrieve your code: Check your email for the one-time passcode (OTP).
Sender address: All one-time passcodes (OTP) are sent from
noreply@auth.platform.finalsite.com.Whitelisting is required: To prevent your 6-digit codes from being delayed, blocked, or sent to Junk/Promotions folders, add this address to your email contacts or "Safe Senders" list immediately.
What to do if you don't see your code:
Wait 60 seconds: Allow a full minute for the network to deliver the message.
Check all folders: Look in Spam, Junk, and Promotions.
Check expiration: Your code is valid for 15 minutes. If it expires before you can use it, simply click Resend on the login screen to request a fresh one.
Internal filters: If the code still doesn't arrive, provide the sender address above to your IT department to ensure it isn't being held by a school-wide security firewall.
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Verify: Paste the OTP into the Enter Passcode verification field, then click Verify.
- You'll receive a message confirming your account is enrolled in two-factor authentication. Click to return to the login screen.
- Log in again with Username and Password.
Pro-Tip: Confirm accuracy of your Email Address
Your email address is the key to receiving your security codes. To ensure you don't get locked out, verify your info today:
- Log in to Connect.
- To access these settings, hover over your name in the upper right corner and click Account.
- Confirm that the Email Address listed is your active school email.
- If it is incorrect, reach out to support at:
- 1-866-360-2155
- ConnectSupport@finalsite.com
Doing this now ensures your next login experience is seamless!
Use MFA on a daily basis (subsequent logins)
After enrollment, daily login requires one extra step for authentication.
- Provide your username and password on the main login screen.
- A screen will appear requesting your one-time passcode (OTP).
- Check your email for the 6-digit passcode.
- Enter the code into the verification field and click Verify.
- The session is authenticated, granting secured access to your dashboard.
Step 3: Access your dashboard
Click the Log in button. If your credentials are correct, you will be directed immediately to the Connect dashboard where you can begin managing your communications.
Step 4: Manage any login issues
If you cannot get into your account, here's some help:
Reset or change your password
Whether you are updating credentials for security or recovering a forgotten password, MFA is required to verify the change.
To change your password: While logged in, hover on your profile name in top right corner and click on Account. In the top of the window that opens, locate and click Change Password.
Reset a forgotten password: Select Forgot Password on the main login screen to receive a reset link and username recovery instructions via email.
Recover your username: Enter your new password as prompted.
Verify the change: Retrieve the unique passcode sent to your email and enter it into the verification field to complete the update.
Account lockout: If you enter the wrong password too many times, wait 15 minutes for the security cooling-off period to end before trying again.
Troubleshoot login errors
If you cannot access your account, follow these quick checks:
Check for typos: Ensure your caps lock is off and you are using the correct login URL.
Passcode expiration: If a verification code is older than 15 minutes, it is no longer valid; simply request a new one.
Account lockout: If you enter the wrong password too many times, your account will lock for security. Wait 15 minutes for the cooling-off period to end before attempting to log in again.
Persistent issues: If you remain locked out after the cooling-off period, contact your administrator or institution’s support for help unlocking your account.
⚠️ Important Note: Can't access your inbox?
If you are unable to log in to the email address associated with your Connect profile (and therefore cannot retrieve your MFA code), follow these steps:
Contact your school admin: Reach out to your institution’s Super Admin to request an update to your profile email.
Submit a ticket: Alternatively, contact Connect support via a ServiceNow ticket to request an email address change.
Official email required: Please note that the updated email must be an official work or school contact email. Personal email IDs (such as Gmail or Yahoo) cannot be used for staff profiles.
Step 5: Go send a message!
Now that you are logged in, learn more about next steps in the article, "Send a message with Connect."
FAQs
Q: Why didn't I see a security code prompt when logging in?
A: If your school uses a Single Sign-On (SSO) provider like Google, Microsoft, or Apple to log in, you will not see a Connect security code prompt. Your security is managed directly by your school’s email or identity provider.
Q: Who is required to complete the security code step?
A: Only users who log in using a standard Connect username and password are required to enter a security code.
Q: How is the verification code delivered?
A: A one-time passcode (OTP) is sent automatically to the email address associated with your Connect user profile.
Q: What happens if I enter the wrong code too many times?
A: For your protection, your account will be locked after three (3) consecutive failed attempts.
Q: I no longer have access to the email address on my profile. How do I get my code?
A: You will need to have your email address updated in the system before you can receive a code. Please contact your school administrator or open a ticket with Connect support by emailing connectsupport@finalsite.com. Be prepared to provide an official institutional email address, as personal email accounts are not permitted for security reasons.
Q: My account is locked. How do I unlock it?
A: Please contact your Institution Super Admin (usually your school's communications or IT director). They can unlock your account by resetting your password. After an admin resets your password, there is a 15-minute cooling-off period before you can log in again. This ensures all security systems have fully synced.
Q: Can I request a new code if the first one didn't arrive?
A: Yes. If you do not receive your email within 60 seconds, you can click the "Resend" button on the login screen to generate a new code.
Q: Can I use an authenticator app (like Google Authenticator) or SMS?
A: Currently, we only support email-based security codes. This ensures that every user has a reliable way to receive their code without needing a personal mobile device or additional app.
Q: Does the system "Remember This Device" so I don't have to enter a code every time?
A: At this time, a security code is required for every login to ensure the highest level of data protection. We are looking into "Trusted Device" features for future updates.
Q: I’m not receiving the email. What should I do?
A: Follow this process to troubleshoot:
Check your Spam, Junk, and Promotions folders.
Confirm with your supervisor that the email address on your Connect profile is exactly correct.
Ask your IT department to ensure emails from finalsite.com are whitelisted and not being blocked by a school-wide filter.